APPLYING TO YOUR TRAVEL ARRANGEMENTS MADE WITH
AMPED Ski & Dive Ltd
Please read these Terms and Conditions carefully to ensure that you understand our contract of engagement. By paying us (AMPED) your deposit, we understand that you have read and accepted the following conditions.
CONFIRMATION OF BOOKING & DEPOSITS
- For bookings from Australia clients, we require an AUD $1000 per person deposit to start processing your booking
- For bookings from New Zealand clients, we require an NZD $1000 per person deposit to start processing your booking
- Confirmation should be sent within 3-5 working days of receipt of your deposit.
- All our quotes are based on cheque payment unless stated otherwise. If you wish to pay by credit card, please check with us first, as payment on Credit Card will incur a surcharge of 2% Visa/Mastercard & 3% Amex.
- Please note that a receipt will not be issued unless otherwise requested.
- The Balance of Payment is due 90 days prior to your departure unless stated otherwise on your confirmation.
- We require a direct bank transfer if paying within 2 weeks of departure date.
- Late payment fee: AUD $50. This covers courier fees and bank TT fees.
Please note that your booking is still totally subject to currency fluctuations and changes, and this regrettably is out of AMPED’s control. So, until your travel package is fully paid, you are NOT safe guarded against surcharges due to currency decline. To avoid any price change, we would recommend that you pay for your package within 7 days of this letter to safeguard yourself from any potential increase on your travel package in the future.
* Please CALL AMPED on the day you plan to make your final payment, as we will need to recalculate your package on that day to reflect the current exchange rates *
Currencies have been quite volatile during the last 6 months, so there is the likelihood that a surcharge will be incurred *
CHECK YOUR FLIGHT SCHEDULE!
Please ensure you have checked the above flight schedule and all connecting flight times, and feel comfortable with what has been arranged. Whilst we only sell our clients onto flights that are within the Airlines minimum connecting times, some clients prefer to allow more time between connections. If this is the case for you, then please ensure you let us know immediately. Change fees/airline reissue fees will be at your cost once we have issued your airline tickets.
If you are holding air tickets which have been purchased separately from one another, then you will be required to re-check your bags at each arrival point of your flight journey as there is no through checking allowed by the airlines. You will need to ensure that you leave extra time between flights to allow for the necessary airline check-in procedures, and would suggest that you speak to the airlines involved for more information pertaining to your circumstances.
On occasion, the airlines schedule change their flights, which is outside of our control.
PAYMENTS BY CREDIT CARD.
AMPED Ski & Dive Ltd acts as a Travel Agent on behalf of its principals and suppliers (refer to “Responsibilities” section). If paying for your holiday with your credit card, then once AMPED Ski & Dive Ltd has forwarded your funds on your behalf to the principal(s), your contract is with the principal(s).
Should there be a financial collapse of an airline or principal, your remedy for getting a refund on funds paid to them lies between you and the principal. By paying us your deposit you agree not to reverse your credit card charge, which would leave AMPED carrying the financial loss.
An amendment fee of $50 per person will apply to all alterations to confirmed arrangements, plus any
additional charges that operators or Airlines impose.
In the event you need to cancel your holiday arrangements we request you advise us in writing.
Cancellation of Travel Arrangements 61 or more days prior to departure incurs a fee of $500 per person, plus any fees Airlines or Operators may pass on. Cancellations made within 60 days of departure could incur additional fees from Airlines and Operators which may be as high as a 100% cancellation fee.
Please take out our Travel Insurance as this may prevent you having to pay these fees, if cancellation is due to circumstances beyond your control. Any refunds due will be available to you after we receive the monies from the airline/operator involved.
AMPED Ski & Dive Ltd is a family run Travel Agency, which is also a registered member of MyTravel Group, which is owned by Hello World (formerly known as Stella Travel Services), New Zealand’s biggest Travel Group, and in that capacity we offer for sale to you (our customers) various products and/or services. This is on behalf of airlines, Transport Operators, accommodation providers and all other principal suppliers. These are referred to throughout as “the Principal(s)”.
Our services consist of arranging and coordinating the services offered by the Principals. We are instrumental in bringing about a direct contractual relationship between you, the customer, and the principal. We undertake to perform these services with reasonable care and skill, but we cannot, and do not, guarantee the performance of the functions offered by the Principals.
We will not be liable in the event that you suffer loss, injury or disappointment by reason of any acts or failing of any Principal.
As a part of our booking conditions, all clients are required to sign our booking terms and conditions agreement document, thus where you agree not to take any action against AMPED Ski & Dive Ltd for the collapse of any Principal, or their failure to provide a service. In any such case, your remedy will lie with the Principal.
Note: While we make every effort to sell only products we have personally experienced and can recommend, we accept no liability for any acts or failures of these products. You should be aware that the brochures we supply to you and the information on our website are supplied to us by the Principals. The statements and representations contained in such information are not ours but are made by the Principals. We accept no liability for any inaccuracies or misrepresentations contained in such information, or by the Principals’ documentation.
It is your responsibility to check if there are Government travel advisories against your chosen travel destination. We take no responsibility for providing this information, as it changes frequently.
The Ministry of Foreign Affairs provides a Travel Advisory service at www.mfat.govt.nz/travel, which categorizes countries according to their risk factor. We recommend you read this and make your own judgment before booking your holiday.
Normal cancellation fees apply if you cancel your holiday due to a travel warning, although if the travel warning is published after you have booked we will do our best to minimize cancellation/amendment costs.
TRAVEL INSURANCE: Travel Insurance is essential for an overseas holiday.
We offer to our clients QBE Travel Insurance, to include ‘on piste/inbounds’ travel insurance. If you wish to take out a policy with us, you must return a completed application form. Should we not receive this, AMPED cannot take responsibility for any claims refused due to inaccuracies of policies issued. If you elect to take out a different insurance policy please check that it includes cover for your requirements, as many policies do not.
Check your policy carefully! AMPED Ski & Dive Ltd will not accept any responsibility for the failure of any insurance company to pay out on a claim. In the event of failure or collapse of a Principal or Operator, or that travel insurance does not accept your claim, by signing our booking Terms and Conditions form, or by forwarding us your deposit, you agree that no action will be taken against AMPED Ski & Dive Ltd\ for failure or collapse of a principal.
Please note: As a result of the Sept 11, 2001, terrorist attacks, insurance companies no longer cover the financial collapse of airlines or operators.
You agree not to hold AMPED Ski & Dive Ltd financially responsible should a Principal collapse and your travel insurance policy not cover you.
PASSPORTS / DOCUMENTS / VISAS:
* You (“the customer”) are responsible for obtaining all your necessary travel documents.
A CURRENT PASSPORT is required for all persons departing New Zealand, which must be valid for 6 months from departure date. Children require their own passports. Re-entry Visas are required to re-enter New Zealand for any person holding a foreign passport.
Non-New Zealand passport holders require Visas to enter Australia, Canada, USA and some other countries. NB. It is most important that you make your own inquiries and satisfy yourself as to the position in regard to your passport and/or visa requirements before leaving New Zealand.
If you are traveling to Canada via USA, you will be required to clear US customs and will need a US visa, even if you are only in transit.
USA Travel or Stopovers: All persons traveling to, or transiting through USA must complete an ESTA (Electronic System for Travel Authorisation). This application must be completed at least 72 hours prior to departure. Failure to do so may result in being denied boarding at the airport, experience delayed processing or be denied admission to a US port of entry. Please Note: There will be a fee which is paid direct at time of application. Information on this requirement, plus the application form, can be found on the ESTA website: https://esta.cbp.dhs.gov/
CANADA Travel or Stopovers: Visa-exempt foreign nationals are expected to have an Electronic Travel Authorization (eTA) to fly to or transit through Canada, starting March 15, 2016. Exceptions include U.S. citizens, and travelers with a valid Canadian visa. Canadian citizens, including dual citizens, and Canadian permanent residents are not eligible to apply for an eTA. Please Note: A fee will be charged at time of your online application. Information on this requirement, plus the application form, can be found on the eTA website: canada.ca/eTA
Machine Readable NZ Passport – You MUST have a Machine Readable NZ Passport to transit/visit the USA on the Visa Waiver Program. Ring (0800) 225 050 to check your passport is machine-readable. If you have had any problems with US Customs in the past or a Criminal Conviction in any country please call the US Consulate & Canadian Embassy for advice on obtaining a visa to enter these countries.
COST INCREASES / DECREASES:
Airfares and tour prices may change without prior notice, even though your arrangements have been confirmed. Increases in our tour cost due to the floating NZ dollar, overseas government tax changes, airline changes, and other cost factors beyond our control may have to be passed on to you. You will be advised as soon as possible if this becomes necessary.
CHECKING YOUR TRAVEL ARRANGEMENTS:
We have exercised care in putting together the arrangements requested by you. It is important that you check all of the documentation handed to you in relation to your proposed travel and accommodation before you depart to ensure it fully meets your requirements, and to ensure that there have been no misunderstandings.
AIRLINE RESCHEDULED FLIGHTS:
We are not an Airline and can’t take responsibility for airline flight reschedules, or any disruption or additional costs you may incur as a result. If your International travel has started before the reschedule, you may be covered by your Travel Insurance, in which case you should contact them directly to make a claim.
If you are unable to complete or use all your pre-paid services due to bad weather, travel delays or illness or any unforeseen event, you must obtain written advice from the Principal. No refunds will be given unless you have arranged written consent from the Principals. You can then make a claim on your travel insurance.
IF YOU HAVE A COMPLAINT:
In the event that you have a complaint, please immediately inform the Principal or AMPED Ski & Dive Ltd, who will do their best to help you while you are away. If, in the unlikely event that you require urgent action, please call us collect. Otherwise, claims must be made in writing within seven days of your return.