TERMS, BOOKING CONDITIONS + GENERAL INFORMATION

APPLYING TO YOUR TRAVEL ARRANGEMENTS MADE WITH

AMPED Ski & Dive Ltd

Please read these Terms and Conditions carefully to ensure that you understand our contract of engagement.  By paying us (AMPED) your deposit, we understand that you have read and accepted the following conditions.

CONFIRMATION OF BOOKING & DEPOSITS

  • For bookings from Australia clients, we require an AUD $1500 per person or AUD $3000 per family deposit to start processing your booking
  • For bookings from New Zealand clients, we require an NZD $1500 per person or NZD $3000 per family deposit to start processing your booking
  • Confirmation should be sent within 3-5 working days of receipt of your deposit.
  • All our quotes are based on cheque payment unless stated otherwise. If you wish to pay by credit card, please check with us first, as payment on Credit Card will incur a surcharge of 2.5% Visa/Mastercard & 3% Amex.
  • Please note that a receipt will not be issued unless otherwise requested.
  • Airfares are generally instant purchase, and collection of these funds are additional to the above deposit due to secure your land arrangements.  We will advise you at the time of booking the additional payments required so we can book and ticket your flights, and secure the airfares.  Until booked and ticketed, airfare prices are subject to price increase without warning, and this is out of the companies control.
  • We require your passport copy and signed terms and conditions form at the time of booking and flight ticketing.

FINAL PAYMENTS

  • The Balance of Payment is due 90 days prior to your departure unless stated otherwise on your confirmation.
  • We require a direct bank transfer if paying within 2 weeks of departure date.

Please note that your booking is still totally subject to currency fluctuations and changes, and this regrettably is out of AMPED’s control.  So, until your travel package is fully paid, you are NOT safe guarded against surcharges due to currency decline.  To avoid any price change, we would recommend that you pay for your package within 7 days of your confirmation letter to safeguard yourself from any potential increase on your travel package in the future.

* Please CALL AMPED on the day you plan to make your final payment, as we will need to recalculate your package on that day to reflect the current exchange rates *

Currencies have been quite volatile during the last few years, so there is the likelihood that a surcharge will be incurred *

CHECK YOUR FLIGHT SCHEDULE!

Please ensure you have checked the above flight schedule and all connecting flight times, and feel comfortable with what has been arranged.  Whilst we only sell our clients onto flights that are within the Airlines minimum connecting times, some clients prefer to allow more time between connections.  If this is the case for you, then please ensure you let us know immediately.  Change fees/airline reissue fees will be at your cost once we have issued your airline tickets.

If you are holding air tickets which have been purchased separately from one another, then you will be required to re-check your bags at each arrival point of your flight journey as there is no through checking allowed by the airlines.  You will need to ensure that you leave extra time between flights to allow for the necessary airline check-in procedures, and would suggest that you speak to the airlines involved for more information pertaining to your circumstances.

On occasion, the airlines schedule change their flights, which is outside of our control.

CHANGING HOLIDAY PACKAGE TO AIR ONLY

At any point in time whereby we have quoted you airfares, it is understood that you will take these as part of a holiday package, which includes accommodation, transfers and lift passes.  If at any time you decide not to proceed with booking a holiday package through AMPED, then a $60 per person surcharge will be incurred, and you will be required to pay this in addition to the airfares quoted to you at any point in time.  AMPED is a Travel Agent specializing in ski holiday packages, and therefore quote competitive airfares on the understanding that these will be purchased as part of a holiday bundle.

PAYMENTS BY CREDIT CARD. 
AMPED Ski & Dive Ltd acts as a Travel Agent on behalf of its principals and suppliers (refer to “Responsibilities” section). If paying for your holiday with your credit card, then once AMPED Ski & Dive Ltd has forwarded your funds on your behalf to the principal(s), your contract is with the principal(s).

Should there be a financial collapse of an airline, supplier or principal, your remedy for getting a refund on funds paid to them lies between you and the principal. By paying us your deposit you agree to our terms and conditions, and also agree not to reverse your credit card charges/payments, which would leave AMPED carrying the financial loss.

AMENDMENT FEES: 
An amendment fee of $100 per person will apply to all alterations to confirmed arrangements, plus any additional charges that operators or Airlines impose during the course of your ammendment.

CANCELLATIONS: 
In the event you need to cancel your holiday arrangements we request you advise us in writing.

Cancellation of Travel Arrangements 61 or more days prior to departure incurs a minimum fee of $1000 per person, plus any fees Airlines, Suppliers or Operators pass on. Cancellations made within 60 days of departure will additionally incur fees from Airlines, Suppliers and Operators, which may be as high as a 100% cancellation fee.  AMPED also have the right to charge their $1000 per person cancellation fee, alongside any loses also incurred at the time of a file cancellation to cover booking, communication, credit card, and/or miscellaneous fees (disclosed or non-disclosed at time of booking), to also include the recovery of commissions that were due to them as part of the holiday booking being cancelled.

Please take out our Travel Insurance as this may prevent you having to pay these fees, which may assist if cancellation is due to circumstances beyond your control. Any refunds due back will be available to you after we receive the monies from the airline/operator/supplier involved, and not before.  This may take months and delays are out of the companies control.  Changes in bank rates may also reduce the expected refund due back, and again, this is out of the companies control.

RESPONSIBILITIES: 
AMPED is a Travel Agent and in that capacity, we offer for sale to you various products and/or services. This is on behalf of airlines, Transport Operators, accommodation providers and all other principal suppliers. These are referred to throughout as “the Principal(s)”.

Our services consist of arranging and coordinating the services offered by the Principals. We are instrumental in bringing about a direct contractual relationship between you, the customer, and the principal. We undertake to perform these services with reasonable care and skill, but we cannot, and do not, guarantee the performance of the functions offered by the Principals. We will not be liable in the event that you suffer loss, injury or disappointment by reason of any acts or failing of any Principal. By signing this document you agree not to take any action against AMPED for the collapse of any Principal or their failure to provide a service. In any such case your remedy will lie with the Principal. By paying money to AMPED, you agree to our terms and conditions in full.

The company will not be liable in the event that you, the customer, suffer loss, injury or disappointment by reason of any acts or failures of any Principal.

As a part of our booking conditions, all clients are required to sign our booking terms and conditions agreement document, thus where you agree not to take any action against AMPED Ski & Dive Ltd for the collapse of any Principal, or their failure to provide a service. In any such case, your remedy will lie with the Principal.  By paying funds to AMPED you hereby agree in full to our terms and conditions, without argument, regardless of having signed and returned these back to us.

Note: While we make every effort to sell only products we have personally experienced and can recommend, we accept no liability for any acts or failures of these products. You should be aware that the brochures we supply to you and the information on our website are supplied to us by the Principals. The statements and representations contained in such information are not ours but are made by the Principals. We accept no liability for any inaccuracies or misrepresentations contained in such information, or by the Principals’ documentation.

TRAVEL ADVISORIES:
It is your responsibility to check if there are Government travel advisories against your chosen travel destination. We take no responsibility for providing this information, as it changes frequently.

The Ministry of Foreign Affairs provides a Travel Advisory service at www.mfat.govt.nz/travel, which categorizes countries according to their risk factor. We recommend you read this and make your own judgment before booking your holiday.

Normal cancellation fees apply if you cancel your holiday due to a travel warning, and these may be 100% of your holiday package cost, and will include AMPED’s cancellation fees and expected commissions, alongside all principle costs as outlined above.

TRAVEL INSURANCE: Travel Insurance is essential for an overseas holiday.
We offer to our clients Allianz Travel Insurance, to include ‘on piste/inbounds’ travel insurance. If you wish to take out a policy with us, you must return a completed application form.  Should we not receive this, AMPED cannot take responsibility for any claims refused due to inaccuracies of policies issued. If you elect to take out a different insurance policy please check that it includes cover for your requirements, as many policies do not.

Check your travel insurance policy wording carefully!  AMPED Ski & Dive Ltd will not accept any responsibility for the failure of any insurance company to pay out on a claim. In the event of failure or collapse of a Principal, Airline or Operator, or that travel insurance does not accept your claim, by signing our booking Terms and Conditions form, or by forwarding us your deposit, you agree that no action will be taken against AMPED Ski & Dive Ltd for failure or collapse of a principal, or failure to cover your losses, whatever they maybe.

Please note: As a result of the Sept 11, 2001, terrorist attacks, insurance companies no longer cover the financial collapse of airlines or operators.

Furthermore, Epidemic and Pandemic coverage is often an exclusion and therefore NOT covered by insurance.  We recommend you talk directly with your insurance company to understand their cover during these times.

You agree not to hold AMPED Ski & Dive Ltd financially responsible should a Principal, Airline or Supplier collapse, or due to any other weather, act of god, terroist attack or global phenomenon that causes you loss, and your travel insurance policy doe not cover you for.

PASSPORTS / DOCUMENTS / VISAS: 
* You (“the customer”) are responsible for obtaining all your necessary travel documents.

A CURRENT PASSPORT is required for all persons departing New Zealand, which must be valid for 6 months from departure date. Children require their own passports. Re-entry Visas are required to re-enter New Zealand for any person holding a foreign passport.

Non-New Zealand passport holders require Visas to enter Australia, Canada, USA and some other countries. NB. It is most important that you make your own inquiries and satisfy yourself as to the position in regard to your passport and/or visa requirements before leaving New Zealand.

If you are traveling to Canada via USA, you will be required to clear US customs and will need a US visa, even if you are only in transit.

USA Travel or Stopovers: All persons traveling to, or transiting through USA must complete an ESTA (Electronic System for Travel Authorisation). This application must be completed at least 72 hours prior to departure. Failure to do so may result in being denied boarding at the airport, experience delayed processing or be denied admission to a US port of entry. Please Note: There will be a fee which is paid direct at time of application. Information on this requirement, plus the application form, can be found on the ESTA website: https://esta.cbp.dhs.gov/

CANADA Travel or Stopovers: Visa-exempt foreign nationals are expected to have an Electronic Travel Authorization (eTA) to fly to or transit through Canada, starting March 15, 2016. Exceptions include U.S. citizens, and travelers with a valid Canadian visa. Canadian citizens, including dual citizens, and Canadian permanent residents are not eligible to apply for an eTA. Please Note: A fee will be charged at time of your online application. Information on this requirement, plus the application form, can be found on the eTA website: canada.ca/eTA

Machine Readable NZ Passport – You MUST have a Machine Readable NZ Passport to transit/visit the USA on the Visa Waiver Program. Ring (0800) 225 050 to check your passport is machine-readable.  If you have had any problems with US Customs in the past or a Criminal Conviction in any country please call the US Consulate & Canadian Embassy for advice on obtaining a visa to enter these countries.

COST INCREASES / DECREASES:
Airfares and tour prices may change without prior notice, even though your arrangements have been confirmed. Increases in our tour cost due to the floating NZ dollar, overseas government tax changes, airline changes, and other cost factors beyond our control may have to be passed on to you. You will be advised as soon as possible if this becomes necessary.

CHECKING YOUR TRAVEL ARRANGEMENTS: 
We have exercised care in putting together the arrangements requested by you. It is important that you check all of the documentation handed to you in relation to your proposed travel and accommodation before you depart to ensure it fully meets your requirements, and to ensure that there have been no misunderstandings.

AIRLINE RESCHEDULED FLIGHTS:
We are not an Airline and can’t take responsibility for airline flight reschedules, or any disruption or additional costs you may incur as a result. If your International travel has started before the reschedule, you may be covered by your Travel Insurance, in which case you should contact them directly to make a claim.

UNUSED SERVICES: 
If you are unable to complete or use all your pre-paid services due to bad weather, travel delays or illness or any unforeseen event, you must obtain written advice from the Principal.  No refunds will be given unless you have arranged written consent from the Principals. You can then make a claim on your travel insurance.

IF YOU HAVE A COMPLAINT: 
In the event that you have a complaint, please immediately inform the Principal or AMPED Ski & Dive Ltd, who will do their best to help you while you are away. If, in the unlikely event that you require urgent action, please call us collect. Otherwise, claims must be made in writing within seven days of your return.