TERMS, BOOKING CONDITIONS + GENERAL INFORMATION APPLYING TO YOUR TRAVEL ARRANGEMENTS MADE WITH
AMPED Ski & Dive Ltd
TERMS, BOOKING CONDITIONS + GENERAL INFORMATION APPLYING TO YOUR TRAVEL ARRANGEMENTS MADE WITH
Please read these Terms and Conditions carefully to ensure that you understand our contract of engagement. By paying us (AMPED) your deposit, we understand that you have read and accepted the following conditions.
CONFIRMATION OF BOOKING & DEPOSITS
A Deposit is required when you would like us to go ahead with your booking. Certain suppliers may also require an additional deposit or booking fee before they will accept the Booking request; we will advise when this happens.
Airlines will require also full payment for flights to secure those being held, and they will be in addition to the below. Until ticketed, airfares are subject to airline cancellation and increase, this is out of our control. Please ensure you send us your passport also at the time off booking and when making your deposit/payments.
$1500.00 per adult land deposit, due at time of booking
$1000.00 per child land deposit, due at time of booking
$ *TBA per child deposit, due at time of booking – ski racer placement
* Full ski racer placement cost is required and will be advised at the time of booking. This is a non-refundable payment *
$1000.00 per adult land deposit, due at time of booking
$ 500.00 per child land deposit, due at time of booking
Your booking deposit is non-refundable. Should you decide to no longer proceed with your booking at any time, and for any reason, this is not a reason for your deposit/payments to be refunded. Upon making your deposit to AMPED, it is agreed that you have read and understood our terms and conditions in full and agree to abide by these terms. You are required to send us a signed and completed copy of AMPEDs terms and condition form at the time of booking and paying your deposit and/or airfares. Failure to do so will not exempt you from any part of the enclosed terms and conditions.
The currency of your payments are due in the currency which we have quoted your booking arrangements in. Any questions around this, please contact the team at AMPED for clarity.
• Full payment is due 90 days prior to your departure
• All Cheques to be made payable to AMPED Ski & Dive Ltd
• We require a direct bank transfer if paying within 2 weeks of departure date
• Late payment fee: $150.00 per booking
• Full payments are non-refundable once paid
Your booking is subject to currency fluctuations and changes, and this regrettably is out of AMPED’s control. Until your travel package is fully paid, you are NOT safeguarded against surcharges due to currency decline. Any increases will be recalculated by AMPED and a revised invoice will be sent out for the additional collection on your booking. AMPED is not required to give customers any forewarning of possible increases, it is the customer’s responsibility to keep an eye on the exchange rates and manage the risk themselves. The company will not give any discount to a booking should bank rates strengthen at any time.
* Please CALL us on the day you plan to make your final payment, as we will need to recalculate your package on that day to reflect the current exchange rates *
PAYMENTS BY CREDIT CARD.
AMPED acts as a travel agent on behalf of its principals and suppliers (refer to the “Responsibilities” section). If paying for your holiday with your credit card, once AMPED has forwarded your funds on your behalf to the principal(s), your contract is with the principal(s).
Should there be a financial collapse of an airline or principal/supplier, your remedy for getting a refund on funds paid to them lies between you and the principal. By paying AMPED using your credit card, you agree not to reverse the credit card charge/s at any time, which would leave AMPED carrying the financial loss. You also agree that AMPED can claim full court costs and legal fees from you (the client), should any reversal of the credit card payments take place. Once a credit card charge has been transacted by AMPED, client funds are unequivocally authorized to AMPED Ski & Dive Ltd, and unable to be taken back for any reason.
The customer is liable for all credit card fees that apply. The company will bill these fees, in addition to, and at the time of the credit card charge, and for each individual credit card transaction made.
By paying AMPED any funds, whether it be a deposit, airfare payment, or full and final payment, this is confirmation that you have read, understood, and accepted AMPED’s terms and conditions of booking. For your reference, the most up to date copy of the companies booking policies are found on our website https://www.amped.co.nz/about/terms-conditions. Whilst we send you also a copy of our terms and conditions as part of our booking form, which you are required to complete and return at the time of booking. AMPED will, from time to time, update our policy wording, and the customer is bound by that which is stated on our website.
Failure to complete and forward back our terms and conditions form will result in AMPED being unable to send out your travel document, and we will bear no responsibility for any losses in these circumstances. It is your responsibility to get these to us, and in a timely manner as stated, at the time of booking. Furthermore, we are unable to issue your airline tickets until we have copies of everyone’s passports.
Once a customer accepts AMPED’s terms and conditions, by way of paying a deposit or money to AMPED, and/or by signing the form, one time, the customer is therefore bound on all their current bookings and future bookings. The company does not require the customer to sign new terms and conditions form for each booking.
1. An amendment fee of $100 per person will apply to all changes and alterations made by customers to their travel arrangements with AMPED. This fee can be charged multiple times, and applicable to any change made during a customer’s booking process, and pre or post confirmation of their travel arrangements.
2. In addition to AMPED’s change fees, the customer will also be required to pay any fees or costs that airline consolidators, operators, suppliers, or airlines impose at the time of amendment/change.
All fees are required to be pay at the time of the amendment and subject to credit card surcharges as usual. Amendment fees are non-refundable and non-transferable at any time.
In the event you need to cancel your Holiday Arrangements we request you advise us in writing, immediately. You must also call us to follow up on your cancellation request to ensure we have received it.
1. Cancellation of Travel Arrangements 61 or more days prior to departure incurs a fee of $1500 per person AMPED fee, plus any fees or losses incurred by the company on booked or proposed Airlines, Consolidator, or Operator arrangements. This includes any losses on agency commissions, foreign exchange payments, and FX rate changes when receiving money back from offshore suppliers. Fees combined between AMPED and the supplier/s may be as high as a 100% cancellation fee, which AMPED have the right to charge and retain, without contest.
2. Cancellations made within 60 days of departure will incur and will be applied on top of those stated above in point 1, a further $500 per person AMPED cancellation fee, retainment of all agency commissions either due or already paid credit card fees/surcharges, agency booking and/or miscellaneous fees, plus any additional fees or loses incurred by the company on booked or proposed airline, consolidator and/or supplier arrangements. These fees combined may be as high as a 100% cancellation fee, and at the discretion of the agency.
3. Should your Ski Racer Placement/s on the ‘Aylwin Alpine Academy Camp’ for any reason be cancelled, you are advised that all bookings and payments are totally non-refundable, non-transferrable, and no refund is due back at any time.
Please ensure you are covered by a valid Travel Insurance policy at the time of booking, as this may give you a course of recall on cancellation, and agency fees occurred in times of cancellation.
The company is not responsible for any failure to perform its obligations under this contract if it is prevented or delayed in performing those obligations by an event of force majeure. This refers to global or national events and crisis caused by such events as acts of God, bad weather, earthquake, volcanic eruption or activity, fire, typhoon, cyclone, hurricane, flooding, tsunami/tidal wave, terrorism and attacks, pandemics, epidemic, country border restrictions or closed/closing, government intervention, global and/or national financial crisis, lightning, explosions, riots, war, injury, ski or holiday resort closures, and any form of personal damage or hurt.
AMPED as an agency has the right to charge the above cancellation and amendment fees at any time, including when a client is forced to cancel (i.e. cannot travel) their travel arrangements, even during times out of their control. This refers to booked and confirmed arrangements, and/or when money has been deposited into the companies account with the intention of booking. It is the companies right to hold money paid by a customer, and only offer an option for customers to transfer remaining parts of those funds, once cancellation or amendment fees have been taken out, into a travel credit to be held with the company, with the requirement to be used within 12 months from their original travel date, as a suitable alternative than the company being required to pay any refund back.
This clause is at the discretion of the company and holds the right to charge a re-establishment fee of $500 per person in doing so. When a credit is on offer the company will send out as part of the credit arrangement, terms, and conditions specific to the money being held in credit, at the time. Once a credit has been arranged with the customer, this becomes fully non-refundable and only available to be used towards airfare and full land package booked through AMPED, or a similar holiday package to that which the credit came from originally. In the event whereby a customer holds money in credit from an air and land package and asks to use the credit on an airfare only booking, this would not be deemed as a suitable ‘similar holiday package’ booking, and the request would be denied by the company. Credits are non-interest bearing to the customer.
There is no recourse for a customer in these situations, and the company always has the right to charge amendment and cancellation fees, as stated, and without notice.
If the case where a refund is due, this will only be available to the customer after AMPED has received the monies back from the airline/supplier involved. The company will only pay one refund payment, not a multiple of several as money comes back to the company.
If you require more information about these fees, please do not hesitate to ask us. All fees are required to be paid at the time of change/cancellation and subject to credit card surcharges as usual.
Should you change your mind about your travel arrangements at any time, this is not a reason for a refund, and our cancellation fees/policies above apply. Should there be fees involved, which include legal fees incurred on AMPED in the efforts to obtain all money due by clients on their committed travel plans, then AMPED reserve the right to claim, cost fee, through the courts for all outstanding monies, as well as the reimbursement of all costs and losses incurred to the company, during the process of doing so.
RESPONSIBILITIES: AMPED is a Travel Agent and in that capacity, we offer for sale various products and/or services. This is on behalf of airlines, Transport Operators, accommodation providers and all other principal suppliers. These are referred to throughout as “the Principal(s)”.
Our services consist of arranging and coordinating the services offered by the Principals. We are instrumental in bringing about a direct contractual relationship between you, the customer, and the principal. We undertake to perform these services with reasonable care and skill, but we cannot, and do not, guarantee the performance of the functions offered by the Principals. We will not be liable if you, the customer, suffer loss, injury, or disappointment by reason of any acts or failures of any Principal. By signing this document, you agree not to take any action against AMPED for the collapse of any Principal or their failure to provide a service, under any circumstance. In any such case, your remedy will lie with the Principal.
Note: While we make every effort to sell only products, we have personally experienced and can recommend, we accept no liability for any acts or failures of these products. You should be aware that the brochures we supply to you and the information on our website are supplied to us by the Principals. The statements and representations contained in such information are not ours but are made by the Principals. We accept no liability for any inaccuracies or misrepresentations contained in such information, or by the ‘Principals’ documentation. By signing below, you agree to the above conditions.
CHECK YOUR FLIGHT SCHEDULE NOW!
Please ensure you have checked the above flight schedule, and all connecting flight times and feel comfortable with what has been arranged. Whilst we only sell our clients onto flights that are within the Airlines minimum connecting times, some clients prefer to allow more time between connections. If this is the case for you, then please ensure you let us know immediately. Change fees/airline reissue fees will be at your cost once we have issued your airline tickets.
If you are holding air tickets that have been purchased separately from one another, then you will be required to re-check your bags at each arrival point of your flight journey as there is no through checking allowed by the airlines. You will need to ensure that you leave extra time between flights to allow for the necessary airline check-in procedures and would suggest that you speak to the airlines involved for more information pertaining to your circumstances.
On occasion, the airline schedule changes their flights, which is outside of our control. Should an airline change, you are bound by the airline change and cancellation policies, and AMPED also has the right to charge our own cancellation and amendment fees, as stated above.
SKI RACER/CHAPERONE RESPONSIBILITIES: There will be a requirement for each ski racer to sign an AMPED/Aylwin Alpine Academy ‘Waiver & Release Form’, as well as a Ski Resort waiver form prior to travel or while in the resort. Failure or refusal to sign these waivers will result in your Athlete not being able to partake in the Camp as planned, and no refund will be given.
Communication between the coaches and the ski racer/freestyle athletes to the rules and terms as set down by Brad Alywin which are to be followed during the Aylwin Alpine Academy Ski/Snowboarding Camps. Failure to comply could result in being removed from the program, and no refund will be given.
In the case of Brad/Coaches Chaperoning your child overseas, please ensure that your child is aware that there will be house rules and curfews in place, as set by Brad, and your child is expected to abide by those at all times. Failure to comply could result in them being removed from the program, with no refund given.
All Ski/Snowboard athletes are expected, under the guidance of Brad and Coaches, to assist with the setting and pulling down of the lane/course daily. This is a great team-building exercise, and an important one for your child to partake in, when necessary.
CHANGING HOLIDAY PACKAGE TO AIR ONLY: At any point in time whereby we have quoted your airfares, it is understood that you will take these as part of a holiday package, which includes accommodation, transfers and lift passes. If at any time you decide not to proceed with booking a holiday package through AMPED, a $60 per person surcharge will be incurred, and you will be required to pay this in addition to the airfares quoted to you at any point in time. AMPED is a Travel Agent specializing in ski holiday packages, and therefore quote competitive airfares on the understanding that these will be purchased as part of a holiday bundle.
VISA/PASSPORT REQUIREMENTS: It is a passenger’s responsibility to ensure that they hold all the relevant documentation required for their journey, to include re-entry permits. Whilst AMPED can advise clients when asked in regard to the required visas and passport validities, AMPED are not a consulate. Customers must therefore always seek independent advice around this subject, and therefore agree that AMPED will not be held responsible in any way should they (the customer) not be holding the right documentation for their travels. For any queries, please contact the relevant consulate directly for information.
TRAVEL TO/FROM OR TRANSIT THE USA, CANADA & JAPAN:
1. You MUST have a machine-readable NZ passport.
2. You DO NOT require 6 months validity in your NZ Passport for travel to USA/Canada/Japan – BUT it must be valid for the entire duration of your holiday and your return home. AMPED however suggests you have a minimum of 1-month validity to avoid any delays or hold-ups at the airport. You are responsible for your passport requirements and we suggest you check the relevant consulate guidelines to confirm your passport requirements, AMPED will not be responsible should you be denied boarding onto your flights in the cases of an invalid passport.
3. Important: If you have any sort of criminal convictions, regardless of where you are planning to travel to, then you must speak directly with the relevant consulate to determine if or not you can travel into the countries you are planning to visit and confirm the visa application process and requirements. It is the client’s responsibility to ensure they hold all the relevant entry/re-entry permits and visas for travel. AMPED will take no responsibility if you are denied entry into a country, or on your visa application. Visas can take months to obtain, please, therefore, ensure you have all your documentation in place prior to paying your deposits, as deposits are non-refundable.
CANADA Travel or Stopovers: If you are traveling on a New Zealand or Australian passport you do not need a visa for Canada unless you have special circumstances such as criminal convictions. However Visa-exempt foreign nationals, which include New Zealand passport holders, are required to have an Electronic Travel Authorization (eTA) to fly to or transit through Canada, starting March 15, 2016, and applications can be made at https://canada.ca/eTA prior to your departure on holiday. Failure to hold an eTA and you will be refused entry into Canada.
If you are a resident of or hold dual Canadian Citizenship, you MUST hold a Canadian Passport to enter into Canada, no exceptions, traveling on your New Zealand passport is now prohibited. This law came into effect on 01 February, and no temporary waivers will be granted. Applications can be made at https://canada.ca/eTA, and we would recommend that you apply at least 2 months prior to your planned departure from New Zealand.
USA Travel or Stopovers: All persons traveling to or transiting through USA must complete an ESTA (Electronic System for Travel Authorization). It is recommended that you apply for ESTA at the time you book your travel, and your application must be completed no less 72 hours prior to departure. Instant approvals are no longer available. Failure to do so may result in being denied boarding at the airport, experience delayed processing, or be denied admission to a US port of entry. Please Note: There will be a fee that is paid directly at the time of application. Information on this requirement, plus the application form, can be found on the ESTA website: https://esta.cbp.dhs.gov/
AIRLINE RESCHEDULED FLIGHTS: We are not an Airline and can’t take responsibility for airline flight reschedules, or any disruption or additional costs you may incur as a result. AMPED reserve the right to charge amendment and cancellation fees, regardless of the cause being an airline reschedule or flight disruption. Customers may be covered by Travel Insurance and you are advised to call your insurance company immediately to discuss your options and ability to claim.
UNUSED SERVICES: If you are unable to complete or use all your pre-paid services due to bad weather, travel delays, or illness or any unforeseen event, you must obtain written advice from the Principal. No refunds will be given unless you have arranged written consent from the Principals. You can then make a claim on your travel insurance.
AIRLINE FREQUENT FLYER PROGRAM: Please advise us of any airline membership numbers prior to travel. You must retain all boarding passes and copies of tickets to claim any points no credited to account. AMPED are not responsible should your mileage not be automatically credited, this is between you and the airline/s.
AIRLINE PREPAID SEATING: One airline tickets are issued, customers can now go online and select their seating. Many airlines offer ‘preferred’ seating options such as exit row, bulkhead, and forward cabin options, which are chargeable extras, and not included in your booking unless requested and charged accordingly. To preseat you will need your booking reference number, then proceed to the airline webpage to confirm and prepay your seating. If you don’t hold your booking number, ask AMPED for these immediately.
Air New Zealand no longer offers FREE Seating since mid-2019, and customers will need to pay for seating online, regardless of where it is on the airplane. Some exceptions are Air NZ status members. Please check your status at https://www.airnewzealand.co.nz/airpoints for details of what inclusions your membership holds.
AIRLINE BAGGAGE: All airlines operate on their own rules and regulations around baggage allowance, baggage handling, conditions of carriage, and extra charges, which are over and above the cost of your airline ticket. AMPED will, where possible, advise you of the allowance permitted. However, it is the customer’s responsibility to abide by each airline’s policy. It is agreed that you will not hold AMPED accountable for any extra charges incurred by the airlines over your baggage. Customers are to refer to an airline’s respective website for information on check-in and carry on luggage conditions and costs.
KORU MEMBER PRIVILEGES: It is important to note that Koru members privileges come with restrictions, and customers are advised to talk directly with Air New Zealand to understand these fully, especially when there are partner airline flights that are not owned or operated by Air New Zealand. Please, therefore, refer to https://www.airnewzealand.co.nz/koru-benefits for full disclosure of Koru membership policies. Extra membership and baggage privileges are only valid on-Air New Zealand owned, operated and ticketed flights, and where your fare includes a checked bag. Furthermore, Air New Zealand baggage rules apply.
SKYCOUCH: Any changes on a flight which has a skycouch product attached, can result in the skycouch being lost off your booking, and this is an issue with the airline, not AMPED. Once ticketed and skycouch being purchased, it is the customer’s responsibility to ensure that their skycouch product is still intact. Or, contact the airline to check on the status of this product for reassurance when traveling. AMPED will do everything it can to ensure that your booking is not disrupted, however, once you have started traveling, it is particularly important that the customer keeps a close eye on their booking to ensure any change is managed, and the integrity of your booking uncompromised.
IF YOU HAVE A COMPLAINT: Should you have a complaint, please immediately inform the Principal or AMPED Ski & Dive Ltd, who will do their best to help you while you are away. If, in the unlikely event that you require urgent action, please call us collect. Otherwise, claims must be made in writing within seven days of your return.
COVID19 IMPORTANT NOTES
Shared Transfers: Customers booked or quoted on shared-ride services may, at any point in time, be required to pay for an upgrade to a private vehicle transfer as an acceptable alternative to that which is currently booked or quoted as part of your itinerary. This is out of AMPED’s control, and we will make you aware if or when this happens. The wearing of masks may also be a requirement when on transport services, and we ask that you follow the strict guidelines as set out by our suppliers when required.
Accommodation Services: Accommodations in quotes and bookings may alter without notice, due to restraints on accommodation providers by government and local bodies. Buffet breakfasts may not be on offer, and certain services and areas of accommodations may be unavailable, and without notice.
On Mountain & Tour Services: Suppliers are required to run safe operations, with health and wellbeing at the forefront of their operations. Due to the nature of virus outbreaks such as COVID19 suppliers may at any time and without warning, alter, cancel or change their approach to the services that they provide.
Whilst AMPED will do their best to provide you with updates and advice around changes, it is the customer’s responsibility to also refer to each accommodation and supplier individual websites for their most up to date notices. Suppliers do everything possible to ensure the safety and well-being of customers but are bound by the regulations of the government, state, and city rulings. AMPED will therefore not be responsible for any additional costs incurred, or inconveniences caused to customers, due to a supplier’s policy change and further restrictions on previous offerings, at either short notice or without notice.